Emails on hold

Under certain conditions, emails can be put on hold, which means that until further notice the respective email is neither delivered nor rejected, but waits for certain conditions to be met. Email are put on hold in case of missing cryptographic keys, incidents involving file attachments and incidents involving the qualified signature or De-Mail.

Searching for specific emails on hold

When searching for emails on hold, the filter criteria

• Direction,
• sender and recipient address,
• subject line and the
• status

of the email are available.

TIP: For the addresses and subject line, only parts of the text to be searched must be entered.

In which cases are emails put on hold?

• If you want to encrypt an email using the Protect attachments with a password action, but the password sources specified in the action do not provide passwords.
• If no password is provided or no signed email is received from the original email recipient by the displayed email expiration date. The delivery is cancelled and the sender is notified.
• If emails that cannot be automatically processed when adding or validating digital document signatures. The emails are not delivered to the actual recipient, but are listed with the current status and the cause of the failure.
• If errors occur during the delivery process of De-Mails.
• For users of NoSpamProxy Large Files, files that failed to upload are displayed in the list.

Related steps

• Reprocessing emails You can trigger a reprocessing of emails by clicking Retry. If incidents occur again, the affected emails are entered into the list again.
• Saving emails locally You can save complete emails with all associated documents locally by marking the respective incident and then clicking Download.
• Deleting emails You can delete emails on hold. You can choose whether or not the sender is notified about this.