D-Trust error: Failed to enroll for the certificate. Error: Rejection

Error

In some cases, the certificate request to D-Trust fails for all users. The error message displayed is Failed to enroll for the certificate. Error: Rejection - PRODUCTIONDATA_IS_NOT_APPROVED_CODE_CSM-794773811:0008.

Explanation

In these cases, the data of the request does not match the data originally deposited with D-Trust. In at least one case, no department was specified in D-Trust, but department was still specified in the request in NoSpamProxy.

Solution

Check Department and leave the field empty.