Enabling email collection

In einigen Fällen ist es notwendig die problemauslösende E-Mail zu Analyse-Zwecken einzusammeln - entweder in der Form, wie sie an der Gatewayrolle ankommt oder wie sie nach der Verarbeitung die Gatewayrolle verlässt.

NOTE: Please ensure you comply with your company’s data protection policy, as enabling this feature will allow you to view all emails.

To start collecting emails, follow these steps:

  1. Go to Troubleshooting > Log settings.

  2. Open the Gateway Role(s) for which you wish to enable email collection.

  3. Switch to the Debug settings tab and tick the box next to Store all emails.

    • The storage location must be on the server with the relevant Gateway Role and should be on a different drive from drive C:.

    • The local gateway role service, nt service\NetatWorkMailGatewayGatewayRole, requires Modify permissions for this folder.

  4. Click Save and close.

  5. Reproduce the problem.

  6. Important: Disable the collection of emails by unticking the Store all emails box.

  7. On the Gateway Role, navigate to the relevant folder. There you will find the saved emails as EML files, organised into the following folders:

    • The Received folder contains emails in the form in which they arrived at NoSpamProxy.

      • The Local Delivery folder contains incoming emails.

      • The Internet Delivery folder contains outgoing emails.

    • The Processed folder contains emails in the form in which they left NoSpamProxy after processing.

      • The Local Delivery folder contains incoming emails.

      • The Internet Delivery folder contains outgoing emails.

  8. Please send us the requested file.