How to debug high processor loads
With the debugging tools you can create log files for the analysis of high processor loads, which are then evaluated by NoSpamProxy Support.
- First install the Windows debugging tools on the server with the high processor load. See How to install the Microsoft debugging tools.
- After installing the debugging tools, enter the following command in the command line: cdb.exe -pv -pn NoSpamProxy.GatewayRole.exe -c ".load C:\Windows\Microsoft.NET\Framework64\v4.0.30319\SOS.dll;!EEStack -ee;qd" > NoSpamProxyStack_%date:~-4.4%%date:~-7.2%%date:~-10.2%%time:~0.2%%time:~3.2%%time:~6.2%.log
If necessary, replace the process NoSpamProxy.GatewayRole.exe with the process causing the high processor load. - Execute the script.
- Send the resulting log files as a ZIP file to support@nospamproxy.de.
NOTE: After installation, you will find the file cdb.exe under C:\Program Files (x86)\Windows Kits\10\Debuggers\x64.
NOTE:
Please refer to the following articles to get hints for the support case: