What information is required for the initial analysis?

Please provide the following information to support:

• Version of the NoSpamProxy installation. You can find this in the top right-hand corner of the NoSpamProxy Command Center homepage.
  
  

Description of the problem Brief description of the problem and how it manifests itself:

• Recent Issues on the homepage.

• Any warnings and/or errors that occurred at the time of the problem can be viewed in the NoSpamProxy Command Center under Monitoring > Event log.

• Details of message tracking. If there are any delivery issues, they can be exported as follows:

1. Go to Monitoring > Message tracking.

2. Double-click the relevant entry.

3. In the new window, click Export message track.

4. Save the JSON file.

• Information from Monitoring > Email Queues and/or Monitoring > E-Mails on hold in the NoSpamProxy Command Center.

• Any other information and/or screenshots that describe the problem.

• Update Logs, where update issues are concerned.